PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device or computer, often including an anonymous unique identifier. You may learn more about cookies and disable them at http://www.allaboutcookies.org.
  • Log files – track actions occurring on the site and collect data including IP address, browser type, internet service provider, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the site.

When you make or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, and phone number. We refer to this as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information generally to fulfill any orders placed through the site (including processing payment information, arranging shipping, and providing invoices and order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide you with information or advertising relating to our products or services, in line with your preferences.
  • External suppliers and warehouse providers may receive order details and shipping addresses to fulfill delivery.
  • Different suppliers may handle different orders depending on availability and logistics.
  • Customers may request information via email regarding which supplier processed their order.

We use Device Information to help us screen for risk and fraud (in particular IP address), and to improve and optimize our website (for example, by generating analytics about how customers browse and interact with the site, and assessing marketing effectiveness).

By using this website, you consent to third parties processing your IP address to determine your location for currency conversion purposes. This currency may be stored in a session cookie in your browser to ensure consistency in pricing during your visit.

TEXT MARKETING AND NOTIFICATIONS

By entering your phone number at checkout, subscribing via forms, or using a keyword, you agree to receive SMS notifications (including order updates and abandoned cart reminders) and SMS marketing messages (up to 6 messages per month).

Consent is not a condition of purchase.

To unsubscribe, reply STOP to any message or use the unsubscribe link provided. For help, reply HELP or contact us via email.

Message and data rates may apply.

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us operate the website and fulfill services, including:

We may also disclose your information to comply with applicable laws, respond to legal requests, or protect our rights.

BEHAVIORAL ADVERTISING

We use your personal information to provide targeted advertising or marketing communications.

You can opt out here:

DO NOT TRACK

We do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are located in Europe, you have the right to access, correct, update, or delete your personal data.

We process your data to fulfill contracts (e.g., order processing) or for legitimate business interests.

Your data may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We retain your Order Information for our records unless and until you request deletion.

CHANGES

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

MINORS

This website is not intended for individuals under the age of 17.

CONTACT US

For questions, complaints, or more information, contact us at:

Email: service@epidermes.com

SMS MARKETING TERMS

We use an SMS platform subject to additional terms. By subscribing, you agree to receive SMS messages as described above.

Your data may be shared with SMSBump Inc. (Sofia, Bulgaria, EU) for message delivery and marketing purposes.

To opt out, reply STOP or use the unsubscribe link.

We may also share necessary data with Klarna at checkout to determine eligibility for payment options. Processing is governed by Klarna’s privacy policy.